I think we live in a time of poor customer service and we as a society see this more and more each and every day. I have seen examples of this over and over the past few years and the announced closing of all Circuit City stores is a prime example. I am not saying that bad customer service did this business in but it surely did not help! Each and every time my wife and I went into this big box store, it was close to impossible to get waited on, yet even acknowledged. I went to this store one day a few years ago ready and willing to buy a computer and could not get a floor representative to wait on me; I went to Best Buy and went home with exactly what I was looking for.
It is not like this was an isolated event. Multiple time we went to Circuit City, there would be sales people gathered in a corner talking and not paying attention to customers in the floor. I do believe this was a contributing factor to the ultimate demise of this big box store. I am originally from Richmond and was a big supporter of CC. I can remember going there as a very young child but as recent years passed, it was really hard to take the complete and total lack of customer service.
I also see this trend in restaurants. If we get poor customer service in a restaurant, we tend not to go back and often, we see these eventually close their doors. We live in a different time where work ethic has been put to the side and often, young workers are more concerned with "where the party is tonight" than I have a responsibility to my employer, my customers, and to myself.
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